Ideal Boiler Service & Repair

(Please note we service and repair Ideal Boilers in Essex only)

Call – 01245 830075

Email Us Or Request A Call-Back

TM Hughes & Son Gas Services

5.0

Andrea Papworth

15:48 02 Dec 25

Gas boiler service...Kai called before arrival. Very friendly and professional service. Have used T M Hughes previously and will do so again.

Mike King

15:34 02 Dec 25

Needed experienced shower installation specialist and TM Hughes outshone all contenders hands down. Efficient and knowledgeable and competitively priced. Thoroughly recommended and much better than Checkatrader clowns

Alan Hurding

14:38 01 Dec 25

Really helpful guys. I would recommend them to everyone. Best plumbers I’ve ever dealt with and willing to give advice and support when needed.

Stuart Davies

14:38 29 Nov 25

Great service. Friendly and knowledgeable staff.

Richard Kinder

13:43 29 Nov 25

Good service. Good workmanship. Alex knows boilers inside out.

Rebecca P

11:31 29 Nov 25

I have used them a few times and they always provide excellent service and go out of their way to help.

Ed C

20:25 27 Nov 25

Good service. Thanks Terry

Stuart Forbes

19:36 27 Nov 25

Reliable, professional and friendly.

Jim And Jan Weir

13:50 27 Nov 25

Your engineer Pawel, is lovely, efficient and we couldn't ask for more.
Jan

Stephen Stone

19:37 25 Nov 25

Always responsive and great service

Lesley Jennings

17:29 25 Nov 25

Alex was polite, friendly & efficient when he came to service the boiler.

Elisabeth Blyth

10:38 25 Nov 25

When we needed a new boiler, TM Hughes supplied and fitted it promptly and efficiently. The heating/hot water system was checked thoroughly after installation, including existing radiators, and the kitchen cleared and tidied afterwards. I have used this company for a number of years for boiler and hot water cylinder checks and maintenance, and can recommend them to others.

Ray White

16:35 21 Nov 25

Thank you for a thoroughly professional job, the
Engineer knew what he was doing, tidy, and fixed the fault on our unvented cylinder. Highly recommend and will use again

Ryan Merrill

19:01 20 Nov 25

I’ve used TM Hughes’s a few times now always turn up and fix the problem

Neil Slaymaker

08:20 20 Nov 25

Excellent on time service, as always

Polite efficient staff , 100% recommend TM Hughes

Mark Williams

21:02 19 Nov 25

Excellent service, will definitely use this company again.

Tony Hunter

17:14 19 Nov 25

Very good
Very helpful staff that attended property
Very good with my kids aswell expalimkmg what je was doing

Would recommend this company to friends and family

David Sloan

17:07 19 Nov 25

Hi Terry. I just wanted to say that Dylan was brilliant last evening. He phoned ahead, arrived when he said he would, did the job very professionally and was charming. Just thought you should know. Time will tell whether our problem is sorted but Dylan also had some good ideas about next steps if it is not. Great service from TH Hughes - would highly recommend.

Tony Culleton

16:47 19 Nov 25

Service was quick enginee was very friendly and never left a mess i would certainly recommend your company to my friends thank you tony

Stephen

11:31 18 Nov 25

I would very much recommend. Honest fair priced work. Installed my boiler and planned the pipe work well for future radiators, etc.

Jennifer Fraser

09:17 15 Nov 25

Services done for gas boiler ( which they fitted 2 years ago) and gas fire. I have absolute trust in this company and staff. Always professional and very pleasant to deal with. Responsive and highly competent, so glad I chose them.

Jennifer Fraser

22:09 14 Nov 25

Justin Collins

21:34 14 Nov 25

Sorted out the issue with our faulty boiler. Great service, quick, efficient and professional.

James Gritton

20:18 14 Nov 25

Highly recommend T M Hughes & Son. First annual service following installation by same company last year. Service carried out by Kai who was very professional as well as informative & friendly.

sharon lee

15:14 14 Nov 25

Quick response to problem . Great service as usual.

Diane Wilkes

10:32 14 Nov 25

This company has dealt with our needs efficiently and politely. We are very satisfied with the way our problems were solved and we would have no hesitation in recommending them to others.

Pete Moule

15:44 12 Nov 25

A truly professional company, who give great service, they treat you and your property with respect.
I have used them for servicing and installation of boilers at my son’s homes as well as my own.

I am very happy to recommend them to anyone who wants an honest reliable company.

Julie Watkins

15:00 12 Nov 25

Excellent service. Young man, Dillon serviced my boiler. He is a very lovely young man, friendly and helpful. I would and have recommended you already.

Spencer Welch

17:56 11 Nov 25

Very helpful,, quick and efficient boiler service

Veronica Bedding

16:21 11 Nov 25

We are pleased to offer again a note of our gratitude and appreciation to James, T M Hughes and son, who, at short notice restored our comfort and welfare in such good humoured and professional manner. We hasten to recommend their services once more.

Mike Harding

14:34 11 Nov 25

TM Hughes has serviced and worked on correcting my boiler installation (from a different and poor company) for 5 years. They have always been very professional and, importantly, turned up on time. The work is reasonably priced, and I have never had an issue with what they have done for me.

During a recent boiler fault, which was hard to diagnose, Terry, the owner, became involved and was absolutely great in helping me to resolve this with Glowworm under warranty. Very friendly, approachable, knowledgeable, and gives honest advice that a customer can trust.

I highly recommend TM Hughes and will use them for years to come and do recommend them to my friends, family, and anyone reading this review!

Paul Blakeley

14:31 11 Nov 25

Excellent fault finding and fixing issue.
Fast response from Terry and fault finding and then James who kept me fully informed of when he will arrive and fitting new parts super fast, friendly and left everything clean. I will highly recommend and will use in future, Thank you.

David B

14:24 11 Nov 25

Replaced my Nest thermostat as Google stopped the app for the learning 3 and T M Hughes replaced it with the latest Hive Thermostat very pleased with the service and how quickly they installed it thanks

mike ofarrell

12:06 10 Nov 25

Excellent service fast and efficient
Good value for money

Michael Eyre

14:46 09 Nov 25

Cannot recommend this business enough were extremally helpful when doing my flat up several years ago. Also had a plumbing emergency and terry immediately helped out the second we called him. Extremely responsive and does incredible work would do 10 stars if the system allowed

David Collins

16:49 07 Nov 25

Had new sink and tap fitted in kitchen by Mike one of TM Hughes and Son kitchen fitters, really pleased with it absolutely first class job, well deserved five star rating, highly recommend TM Hughes and Son

Peter Raggett

19:35 06 Nov 25

Professional service and and excellent job fitting a new shower for me. Very pleased with the result.

Frank Ashurst

16:53 06 Nov 25

Quick and professional service, thanks

Gillian Mobbs

20:20 05 Nov 25

Very happy with my boiler service. Highly recommend.

Anne Lawrence

16:14 05 Nov 25

prompt and excelent service as usual.

Steve Brown

08:42 05 Nov 25

Always good, prompt service and will always come out in emergencies.

Jack Mihlenstedt

20:27 31 Oct 25

We always use TM Hughes for our plumbing and gas boiler issues. Absolutely first class. 👍

Steven Giles

20:25 31 Oct 25

TM Hughes are a family run company, providing a professional and friendly service. Terry and his son are highly skilled in their trade and provide a friendly service. I highly recommend.

stephen wilson

15:57 31 Oct 25

On time very good service

Catherine Gray

15:48 31 Oct 25

Easy booking, arrived on time, thorough and polite.

Dan Burdge

13:19 30 Oct 25

James was fantastic, as was the company in general - they came out quickly and got us booked in within a few days - needed a new boiler so it was a big job, but made to feel easy - friendly service and would definitely recommend!

Heather Gorrod

12:36 30 Oct 25

Efficient, friendly and polite service engineer. Annual service of boiler completed - check on air in radiators and towel rail - all work carried out perfectly. Thank you.

jacqui bailey

15:55 29 Oct 25

Professional, friendly, did a thorough job servicing my boiler. I’ll certainly use their services again.

Linda Jones

13:21 29 Oct 25

Cannot recommend this company enough. Alex was professional in all aspects. From installing the new boiler, water tank etc plus covers for carpets and then clearing everything away. He was also very helpful in explaining the Hive system, which we love. We would highly recommend this company as being your first choice

John Scott

12:34 28 Oct 25

Excellent - HIGHLY RECOMMEND.

small job, stayed a small job, fair price, came on time and fixed. Many Thanks to Alex.

Harry Johns

15:42 27 Oct 25

Second boiler service carried out by TM Hughes. One this October and one in October 2024. Both times the engineer has been professional, friendly and competent.

Paul Carrruthers

15:18 25 Oct 25

Goos reliable company.
Arrived promptly and very courteous.

Michelle Abel

12:46 25 Oct 25

TM Hughes have always been reliable and helpful with various jobs in my home, including moving a boiler to the other side of the room. Would highly recommend.

Steve Henwood

21:07 24 Oct 25

Great job, done well!

Anthony Oliva

15:10 24 Oct 25

It only took one phone call, no messing around the technician was at my house spot on time. Didn't take long to spot the broken part and placed an order and it's due sometime next week. Everything was placed back left no mess.Very pleased with the service.

Kevin Russell

13:17 24 Oct 25

Used Alex from TM Hughes to remedy a fault with my hot water cylinder. Two visits required were prompt, on time and the fault effectively rectified. I'll hopefully use Alex for future work and servicing on my hot water installation.

Reg Vincent

11:29 24 Oct 25

Excellent service, James was very pleasant and professional. Very tidy and cleaned up after he was finished. We had a new boiler installed and once completed James stayed to explain everything and to answer all our questions. Highly recommend

Steve Hodgson

10:00 23 Oct 25

Arrived on agreed time, Alex's work was clean and tidy, I would absolutely use this company again. Thank you.

Mark Spicer

08:14 23 Oct 25

My boiler service was carried out at short notice as i was moving out - the engineer was on time, polite and completed the works quickly - also supplying my with email versions of the reports which are useful in the house selling process.

Luke Tandy

06:06 22 Oct 25

Very efficient and professional service.

Vicki Coupland

19:44 21 Oct 25

TM Hughes & Son were very responsive coming out quickly to assess our boiler when it stopped working and advised us on a replacement boiler as it would have been too expensive to repair. James came round within the week to replace the boiler. He was polite, answered all our questions, gave good advice and completed the job efficiently and well and we thankfully have heating again. Would recommend.

Marian Pavey

17:13 21 Oct 25

Terry very helpful and kind.
Recommend to all my neighbours.

Theresa McTaggart

16:08 21 Oct 25

Prompt service good advice

gary thompson

14:36 20 Oct 25

Very good service, thougher, punctual
& dependable, nice guy Dylan who carried it out, would recommend this company.

Penny 1

16:37 17 Oct 25

Can't speak highly enough of Terry & his staff. Terry gave a very competitive quote for the work needed & fully informed me of what was involved. He was more than happy to answer any questions i had regarding the job, which was very helpful. Alex installed my new boiler, i was impressed with his time keeping & he worked non stop all day long. He also cleaned up as he went along. The quality of his work is excellent i am very impressed, its great to have peace of mind that you have a plumbing company like this that you can call on if & when needed. I would definitely recommend them.

Jason Poole

13:01 17 Oct 25

The Brentwood blogger

13:00 17 Oct 25

Excellent service again, phoned when he was on his way, identified and rectified a problem he picked up on the inspection , always reliable, knowledgable and thorough plumber, I'll see them next year for the annual inspection.

Robert Barber

07:48 17 Oct 25

Kevin Lapwood

18:53 16 Oct 25

Great job thanks you terry

Elaine Tanner

14:40 16 Oct 25

Very happy with Alex who installed our combi boiler in good time before talking us through it and tidied up well before departing. Highly recommend this company.

Holly Tighe

06:58 16 Oct 25

Great service and very efficient 🙂

STEPHEN STEADMAN

19:25 15 Oct 25

Excellent service and quality of work. A highly recommended company that offers outstanding value

Jeff Collins

15:33 09 Oct 25

Absolutely first class service, although he was very busy he still found a bit of time to take a look and see why we had no heating or hot water. I thought that this level of customer service died out a long time ago but totally impressed by the "above and beyond" dedication that was shown to try and help us. I cannot recommend them high enough, if there was a facility to give a 'perfect 10' then Terry would easily get it. As they say, Forget the rest, just call the best

Sanand Jemma

10:01 09 Oct 25

Terry and Alex were amazing at helping us with our boiler. Making an effort to fit us in at short notice and working on a Saturday to install a new one so that we weren’t long without hot water / heating. Terry is also very communicative and willing to help over the phone and unsociable hours! I would recommend.

Paul Franklin

20:03 08 Oct 25

Terry and his crew are knowledgable and efficient. They are friendly, helpful and reasonably priced. I have used Terry for many years and always been very pleased with the work he has done. I have tried many plumbers in the past but TM Hughes had always been the best.

Ben Whitney

19:16 08 Oct 25

Great service and nice guys! I had a complex underfloor heating issue. They came out and assessed it. A week later came with all the parts and fixed it. Gave some great advice on how to maintain the system and made some cost saving recommendations. Definitely would use them again.

CMAgeo

08:55 08 Oct 25

Booked T. M. Hughes for our annual boiler service. Terry arrived in the time we were told he’d be at our address. Service was completed well and advice given on status and age of boiler, any issues that we could expect in years to come.
We have used T. M. Hughes for a number of years now and are very happy with the service we receive.
We will continue to use them and can thoroughly recommend to anyone needing gas and/or plumbing services.

Magda Izzard

10:53 07 Oct 25

We are extremely happy with the excellent service from TM Hughes & Son. When we had an issue with our overflow and boiler, Terry got things sorted quickly and efficiently. His professionalism and prompt response were impressive. Highly recommend TM Hughes & Son for anyone needing reliable and top-notch plumbing & gas services.

d smith

08:36 07 Oct 25

I have been using Terry for many years now and have always found him to be very friendly and efficient. We have recently had a bathroom and ensuite renovated and are very pleased with the work carried out. As usual the work was carried out to a high standard and I would always recommend him

John Smith

16:07 06 Oct 25

Terry from TM Hughes was an absolute super star when originally dealing with my 90 yr old Mum and since then with myself, in dealing with a thermostat issue with her under floor heating. His patience and understanding helped source the materials required and arrange a date to come and complete the job. Excellent customer service 👏 👌

Colin Dunn

11:57 06 Oct 25

I would highly recommend T M Hughes and give them a 5 star rating. They have always been very professional in all the work they have done for me. Ranging from emergency assistance to new boiler installation and various other repairs. I really appreciate their service and support. A very professional team.

Luke Blair

17:47 05 Oct 25

I found both Alex and Terry to be professional and easy to deal with in servicing my wet underfloor heating system and boiler. They came out a little further than they ordinarily would to get to my property, which I also appreciated. Would happily recommend to friends and family.

Rosalynd Griffiths

11:21 29 Aug 25

Tm Hughes are great. We always use this company. We have had our boiler changed today, clean tidy and communication was brilliant. The engineer was James. And we can’t thank him enough for his hard work. Highly recommend.

Alisha Waylen

18:16 19 Aug 25

This company is absolutely amazing! I’ve been using them for many years for standard boiler servicing but in the last couple of months I’ve needed urgent assistance with my disabled mums boiler.
Terry is always very responsive, knowledgeable, and focuses on finding the best solution. Nothing is too much trouble. He takes pride in the company’s work and genuinely cares about his customers.
Highly recommended for anyone looking for a reliable, trustworthy, and professional company.
Thank you Terry & the team!

Claudia Estrada

12:16 15 Dec 24

Excellent service! . Very reliable. TM arrived on time, went out of his way to get the parts, got it all sorted, knew the issue straight away. I guess that also comes with extended experience and trust people have on him. Well known and recommended in the community. That’s why I was happy to leave it in his hands. Def. 100% 5 stars.

Tom Bass

12:17 12 Dec 24

Really professional service with a great team. James and Michael did a top job.

chris burridge

17:24 07 Dec 24

Very thorough job done in a friendly and very helpful manner , great work Pavel .

Jon Morrison

19:49 27 Nov 24

Can't fault the professionalism, service and overall great company that is TM Hughes & Son! If I could, I'd genuinely give them more than 5 stars! 100% recommend, always my go to company when I have a problem that needs fixing!

Tim S.

14:14 25 Nov 24

Arrived on time as scheduled. Immediate understanding of the issue. Resolved the issue. Ensured it was completely fine before leaving. Would highly recommend.

0% Boiler Finance Available, Buy Now Pay Later Click Here For More Information

Welcome to TM Hughes & Son Gas Services Ltd. We Service & Repair Ideal Boilers in Essex.

All servicing and repairs are undertaken by experienced Gas Safe registered engineers
Repairs include no call-out charges
All Ideal Boilers serviced & repaired

Ideal Boiler Servicing

An Ideal Boiler service ensures your heating system’s optimal performance, safety, and efficiency. Professional engineers carry out an Ideal Boiler service, including several detailed checks and tasks.

Visual Inspection

Firstly, the service begins with a visual inspection. The engineer will examine the exterior of the Boiler and its connected pipework for any obvious signs of damage, leaks, or wear and tear. This initial step helps identify any immediate issues that might need attention.

Inspection Of Boiler Components

The service then moves on to an in-depth inspection of boiler components. Key parts such as the heat exchanger, burner, and ignition system are examined for signs of damage or wear. The heat exchanger is particularly important. Any buildup of deposits can lower energy efficiency and increase the risk of breakdowns.

Safety Device Testing

Next, the engineer will perform safety device testing. Modern Boilers have several safety features, including pressure relief valves and carbon monoxide detectors. Testing these devices ensures they function correctly and will activate in case of a fault.

Gas Pressure Check

Another critical aspect of the service is the gas pressure check. The engineer will measure the gas pressure to ensure it is within the correct range. Incorrect gas pressure can lead to inefficient combustion, increasing fuel consumption and reducing the Boiler’s lifespan.

Condensate Trap

The condensate trap is also checked and cleaned if necessary. The condensate trap and pipe can sometimes become blocked with debris, leading to potential shutdowns. Ensuring these components are clear helps maintain the Boiler’s reliability.

System Pressure

The service also includes an assessment of the system pressure. The engineer will check the Boiler’s pressure levels and, if necessary, top it up to ensure the system runs efficiently.

Flue & Ventilation Check

A flue and ventilation check is conducted. The flue system expells harmful gases produced during combustion. Ensuring it is free from blockages and leaks is essential for the Boiler’s safety and efficiency. The engineer will also check that the ventilation around the Boiler is adequate, as good ventilation is necessary for safe operation.

Combustion Analysis

Using a flue gas analyser, the engineer will measure the combustion process to ensure the Boiler burns fuel efficiently and safely. This step helps optimise fuel consumption and reduce harmful emissions.

Controls & Settings

Finally, the engineer will verify the controls and settings of the Boiler. Ensuring all controls function correctly with optimised settings can prevent future issues and improve overall performance.

Service Report

At the end of the service, the engineer provides a detailed service report outlining all the checks and tests performed, any repairs made, and potential issues to monitor. This report keeps you informed and serves as a maintenance record for warranty purposes.

Book Your Ideal Boiler Service

An Ideal Boiler service is a thorough procedure that helps maintain your heating system’s efficiency, safety, and longevity. Annual servicing ensures that your Boiler will operate reliably and safely.

Please Contact Us to book your Ideal Boiler Service.

Ideal Boiler Repairs

When an Ideal Boiler develops issues, prompt and professional repairs by experts like TM Hughes & Son are needed ASAP. That’s why we offer Ideal Boiler Repairs, which include no call-out charges.

Here is a detailed look at what Ideal Boiler repairs involve:

Fault Diagnosis

The repair process begins with a fault diagnostic check. A professional engineer will assess the Boiler to identify the root cause of the issue. This involves inspecting various components such as the heat exchanger, burner, pump, and thermostat. The engineer may also use diagnostic tools and software to pinpoint any faults in the system.

No Heating Or Hot Water

One of the most common issues is the Boiler not providing heating or hot water. This could be due to various reasons, such as a faulty thermostat, broken diaphragms, or airlocks. The engineer will check each potential cause systematically, replacing or repairing faulty parts as needed.

Leaks

Leaks can occur from several parts of the Boiler. Common culprits include the pressure valve, heat exchanger and the pump seal. The engineer will replace the defective seals or components to stop the leak.

Noises

Boilers can produce a range of unusual noises, including banging, whistling, or gurgling sounds. These noises often indicate issues such as low water pressure, air in the system, or a faulty pump. The engineer will diagnose the specific cause and take appropriate action, such as bleeding the radiators, repressurising the system, or replacing the pump.

Pilot Light

If your pilot light keeps going out, it could be due to a broken thermocouple, a draught, or a deposit buildup. The engineer will inspect the pilot light assembly, clean any blockages, and replace faulty components to ensure reliable ignition.

Low Pressure

A drop in boiler pressure will affect its performance. The engineer will check for system leaks and ensure the pressure is within the recommended range. If necessary, they will repressurise the Boiler.

Parts Replacement

Replacing worn-out or defective parts during the repair process is often necessary. Our engineers carry a range of common replacement parts, ensuring that repairs can be completed quickly and efficiently. We use genuine Ideal Boiler parts.

System Flushing

In some cases, the Boiler may require a system flush to remove sludge and debris that can accumulate over time. This helps improve the efficiency and lifespan of the Boiler. The engineer will use specialised equipment to flush out the system, ensuring water flows freely and efficiently.

Testing & Safety Checks

After completing the repairs, the engineer will conduct testing to ensure the Boiler is running correctly. This includes checking the gas pressure, combustion, and safety devices. They will also verify that there are no gas leaks and that the flue is expelling gases properly.

Customer Guidance

Finally, the engineer will guide you in maintaining your Boiler and preventing future issues. They may recommend regular servicing and provide tips on optimal Boiler settings to enhance performance and efficiency.

Book Your Ideal Boiler Repair

Ideal Boiler repairs will restore your Boiler to full working order. By addressing issues, replacing defective parts, and undertaking thorough testing, your Boiler will run smoothly for a long time after the repair.

Please Contact Us to book an Ideal Boiler Repair.